Shipping policy

SHIPPING INFORMATION

 

 

1. WORLDWIDE SHIPPING

We proudly offer shipping services to over 200 countries worldwide, and we are committed to ensuring the safe and timely delivery of your products. Please contact on +917906033250 for International orders. We have partnered exclusively with reputable and dependable national and international courier companies to guarantee your satisfaction. 

 

2. SHIPPING METHOD – INDIA

 

3. ORDER PROCESSING AND DISPATCH

  • Each of our exquisite pieces is meticulously crafted to order.
  • You will receive an email notification as soon as your order is confirmed.
  • We strive to dispatch your order within 2-3 working days, with potential variations based on the shipping address.
  • Customization requests may require additional time.
  • Please note that we do not offer exchanges for customized orders. Please refer to our Exchange & Repair Policy for clarity.

 

4. DELIVERY SCHEDULE

  • Our courier partner is equipped to deliver shipments between Monday and Saturday (excluding Public Holidays)
  • Requests for address changes can only be accommodated if the order has not been shipped from our warehouse.
  • To ensure smooth communication, please provide your correct phone number, pincode & email address with every order.

 

5. TRACKING INFORMATION

  • Once your package is dispatched, you will promptly receive a msg over whatsapp containing your tracking information.
  • While we are committed to assisting in tracking your parcel, we cannot be held responsible for delays caused by natural disasters or unforeseeable circumstances, especially if they are attributed to our delivery partner.

 

6. SHIPPING METHOD - INTERNATIONAL

  • Please note that we do not accept Cash on Delivery (COD) for international orders.
  • Shipping charges for international orders may vary based on the destination country.
  • Our listed prices do not include custom duties.

 

7. INTERNATIONAL SHIPPING DURATION

  • While we make every effort to deliver each item in your international order within 10-15 working days, customs-related delays may occur, and we cannot guarantee specific delivery timeframes.
  • It is imperative that you correctly enter your contact details, including the country code and zip code.
  • Shipping charges and transit times will vary based on the destination.

 

8. CONTACT INFORMATION

For any further assistance or inquiries regarding your order, please do not hesitate to contact us at kuakjewel@gmail.com or WhatsApp us on +917906033250